European non-emergency number 116117: case study of AREU Lombardy
European non-emergency number 116117, a document that aims to examine the actions taken by the Italian Ministry of Health to implement the provisions of Decision 2007/116/EC of the European Commission, to harmonise the various existing non-emergency services and to define a roadmap for the implementation of these services (and others) for the rest of the country
The 116117 call centre provides medical advice and puts citizens in contact with doctors at any time of the day or week
What steps has the Italian Ministry of Health taken to implement this decision? What is the current and future implementation of the European non-emergency number 116117? How does it work and what is the growth capacity of this service?
EENA’s new document ‘116117 Implementation Plan in Italy and AREU Lombardia – Case Study’ answers these questions and also provides an overview of how the Azienda Regionale Emergenza Urgenza (AREU), responsible for the 112 PSAP and ambulance service in the Lombardy region, has taken on the task of setting up the 116117 service in the region.