The ambulance of the future? The NHS in the UK is building it: here's what it will look like

The ambulance of the future? Cardiff-based connectivity specialist, Excelerate Technology, is leading the consortium on what it describes as ‘one of the most exciting projects ever undertaken on behalf of NHS ambulance services’

The aim of the €5.7 m initiative, co-funded by the European Space Agency (ESA) ARTES 5G Strategic Programme Line (SPL), and the UK Space Agency (UKSA), is to ‘create the prototype for pioneering an always connected and cloud-based digital ambulance of the future’.


The Hybrid Connex Digital Ambulance of the Future project is a technology initiative working with the NHS to create the ambulance of the future

The Hybrid Connex Digital Ambulance of the Future project is a technology initiative that is working with the NHS to provide the UK ambulance sector with a resilient connectivity solution which combines 4G, 5G and satellite connections, meaning that the crew on board the vehicle will never be offline (5G connectivity will be the primary connection, falling back to 4G when 5G is not available, and then onto satellite connectivity in deep rural locations and total ‘not-spots’).

Excelerate Technology says this will enable a whole range of applications to be able to work together to significantly improve patient experiences, while transforming a large part of the way ambulance services deliver ‘see and treat’ care.

It said: “With the ability of a connected ambulance to function as a remote consultation room, paramedics can access medical records remotely through secure connection to the Health and Social Care Network, and call on the support of specialist clinicians to assess patient conditions and provide treatment en-route to hospitals and medical centres.”


In the future the ambulance will be constantly connected

The ‘connected ambulance’ also supports the deployment of new technology in the field, such as healthcare Internet of Things (IoT) sensors, with data transmitted to healthcare facilities in real-time.

Access to this information will allow staff in hospitals and medical centres to prepare for patient arrivals, and adjust preparations should conditions change.

Alongside Excelerate Technology, the consortium includes NHS technology champions NHS Arden & GEM Commissioning Support Unit (NHS Arden & GEM), network provider Vodafone, and specialist technology companies, Satellite Applications Catapult and Livewire Digital.

Bethan Evans, Operations director at Excelerate Technology, said: “We are delighted to be the prime partner in this exciting technology initiative, which aims to create the blueprint for the fully connected digital ambulance of the future.

We believe this will be a genuine and significant game-changer in the way ambulance services will be able to provide the majority of care to patients without unnecessary conveyance to emergency departments, while providing a whole range of new on-the-spot services such as diagnostic procedures, tests, diagnostic imaging, and greater use of technology to enable specialists located remotely to treat patients immediately through telemedicine.”

“There is now a significant opportunity to take the next steps towards better care and patient experience, improved operational capability through enhanced connectivity, and significant and measurable improvements in performance across the whole urgent and emergency care system.

These include reductions in avoidable conveyance to Emergency Departments and the eradication of many unnecessary handover delays.”

Excelerate says another key benefit of an effective hybrid solution will be the complete resolution of the current problem where many ambulances are fitted with multiple SIMs supporting different devices and requirements, requiring the management of multiple contracts.

Currently in its ‘definition’ development phase, the project will combine the improved bonding capabilities and network optimisation of Livewire Digital’s software with Excelerate Technology’s Hybrid Communications Module (HCM) hardware platform and Hybrid Communications as a Service (HCaaS).


It will integrate High Throughput Satellite, WiFi, and 4G / 5G networks to host the various technologies required across an ambulance service’s fleet

Professionals from across the healthcare and technology arenas – especially ambulance services – are being asked by NHS Arden & GEM to become involved in the project through contributing ideas and feedback and attending online and in-person showcase events as the two-year project progresses.

The prototypes will be tested at the Satellite Applications Catapult’s Future Networks Development Centre in Westcott, Buckinghamshire, where Vodafone is upgrading network coverage to facilitate research and development.

Sally Eason, Associate Director of Digital Transformation at NHS Arden & GEM said: “While the NHS has been improving ambulance connectivity over a number of years, Hybrid Connex has the potential to help us take another leap forward, transforming our ability to treat at the scene and safely reduce avoidable conveyance and handover delays.”

Gary Carter, CEO at Livewire Digital said: “We are delighted that our RazorLink technology is being integrated into the Excelerate solution to deliver fast, bonded, and encrypted connectivity, as it will serve to radically improve emergency care services on the frontline.”

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