Motorcycle ambulances response: preparedness in case of traffic jam

Standstill is not an option during an emergency, and ambulance services know that problem. How to perform a first aid activity with an EMT or a paramedic during a prehospital care mission? Motorcycle ambulances can be the solutions.

Traffic congestion is one of the main problems in India and Asia, and the most important thing is being ready to face thousands of commuters blocked in the highway. If you are an emergency provider, you cannot be stuck for hours with the ambulance in case of a call for a cardiac arrest (OHCA) or trauma patient. Motorcycle ambulances could make you reach any patient, in any condition in safety.


What could be done to get rescue over that? Motorcycle ambulance is the answer

Traffic jam in Asia

Kolkata, India, has an average one-way travel time of 71.05 minutes. Narrow lanes, lack of traffic sense, faulty traffic signals and absence of footpath make this city horrible for drivers. And a nightmare, for ambulance drivers. Mumbai, Gurugram and Delhi are not in a better situation: all these cities have travel time that rises up 53 minutes.

4 minutes of delay in traffic jam reduces the survival rate from 70% to 7%, WHO reports. Category 1 calls (life-threatening situations) must have an ambulance in 7 minutes on average, and respond to 90% of Category 1 calls in 15 minutes (link of the source data at the end of the article).


International guidelines, how to respond with an advanced EMS service in a difficult environment?

A paramedic with ALS equipment for interventions in the city of Mumbai

Reduce the countless lives lost in India linked to delays in accessing first medical assistance is possible. The first problem is giving the ambulance service assistance nearly to the international standard times. EMS service has used an innovative service: A bike ambulance to avoid the traffic jam problem. The idea came from Europe by other EMS services, but India has decided to create distinctive motorcycle equipment. Small but also complete with all the preparedness for giving assistance for hours.

First responder on motorcycle ambulance: a bolstering hope for Indian patients

R-aid Pro is a multi-purpose EMS backpack, used in the Motorcycle Ambulance Project for the versatility and inner space. It is developed in height to help fast movements

The bike driver must be a skilled paramedic with all the necessary for a life-threatening intervention. The equipment of the bike is realized by the international EMS manufacturer Spencer, with only AIS 125 certified medical devices. The Max Healthcare Service (MHC) who perform this kind of solution in Delhi has studied 3 different steps for improving the outcomes. MHC is the 1st Organisation in Delhi/NCR to have launched Bike First Responder with all medical Equipment along with ALS trained Bike Paramedics who can handle any critical situation and would be able to save a life. Motorcycle Ambulance is equipped with AED (enable to send a basic ECG to the doctor), mechanical suction unit, oxygen tank, SPo2, and an ALS backpack.


The First Aid Motorcycle by Max Healthcare is operating in India since 2017

The two-wheeler paramedic service was identified as a potential solution for life-threatening situations. MHC plan to reach the patient’s site within 16 minutes and stabilise the patient with ALS medical care. The pilots were planned with 2 bikes sourced from existing hospital fleet to limit costs, resulting in a 30% lower cost. Bikes were strategically deployed at two locations with the highest call flows. The service was made free for a patient calling in to reduce decision-making time and make dispatch faster.


  • Bikes were equipped with AIS 125 compliant equipment list with the added provision of AED machines to manage more critical case;
  • Paramedics were provided with hands-free gear to connect with ER physicians while handling the situation;
  • Paramedics were specifically shortlisted through an assessment process and trained by hospital ER;

There are also many other steps to introduce for making the Bike Ambulance faster and reliable.


Motorcycle ambulances and technology: this can be the brain of this revolution for the Indian EMS service.


In the motorcycle ambulance paramedic can stock AED,Oxygen tank, SPo2, suction unit, Basic Life Support kit or Advanced Life Support kit.

We can start from the case-report to highlight the benefit of that solution. Thanks to the medical device by Spencer, the motorcycle is to use in the traffic jam. Mumbai, National Capital Region, is the 2nd most populous urban area in the World, 35 Mn population within 10 Km radius from any Max Hospital. Request form authority was to ensure a 30 min reach (on house calls) in such situations.

“The results? 14 minutes reach times, 206 lives saved thanks to defibrillation and ALS guidelines applied on time”, the Director of the Max Healthcare India declared.

The service has been implemented by a remote vital monitor service, with a live feed of patient ECG data to the doctor for immediate medical advice. It is the first time that India experiment a direct link between paramedics and physicians, to set the operation that can better increase the life chance of survival.

But it’s not the end of this trial. Max Health Care also provides the third step to enhance customer experience and set a pathway to improve again. Using a Google map link sent to the customer’s smartphone, the patient and his parents can track the ambulance position. This information can reduce the stress in the caller. Measuring customer satisfaction the data increase from 70% in 2017 to 93% in 2018.

This improvement cannot be realized without other significant activity. First of all, assuring a complete report service for the A&E. It is the future strategy for a 100% paperless documentation. Max Healthcare has worked on reducing the dispatch from a 5 step procedure to a 2 step procedure. This can reduce the time of mission approval from 7 to 3 minutes.

The introduction of bike ambulance will also have an important impact if the EMS service plans a strategic relocation with adequate medical equipment & trained staff to surpass heavy traffic and provide initial care.



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Factors Impacting Mortality in the Pre-Hospital Period After Road Traffic Accidents in Urban India

Ambulance Response Time

Max Healthcare India

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