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911, 999, 112 are the numbers for emergency calls. Dispatchers in Europe and all around the world need the right information to improve their competence and knowledge about communication techniques.

Aggressive Drunk Patient on Ambulance

A drunk patient onboard the ambulance is not the goal of EMTs and paramedics on duty. However, especially during night shifts, it can happen to face such scenarios. Almost every emergency medical professional had to treat a drunk patient,…

Paramedics facing terror attacks

Paramedics really are always in danger when they are out with the ambulance. Violence episodes are common and unfortunately, frequent. The setting of this case study is in Israel. The characters of this real experience are paramedics and…